Sales and
Customer Services

Find out how Gazing Performance can help you establish long-term relationships with your customers.

Understanding customer perception

While many sales and service organisations claim to ‘start with the customer,’ the execution of that mantra is not always reflected in customers’ experience. Gazing’s training focuses on the critical selling and service skills, but is centred around a simple, clear understanding of how customers build perceptions, form long-term relationships, and make decisions to buy.

Tailored to your environment and culture

The programme combines assessment, training and coaching for frontline sales or service teams. Because it’s tailored to your specific environment and culture rather than an ‘off the shelf’ package, it is easy to implement. Our one page maps and simple tools enable people to continue to develop their skills and knowledge day-to-day, making the impact on behaviour and delivery of sustained results a reality.

Don’t just take our word for it…

See what others are saying about Gazing Performance.

“From time to time I still bump into players at all levels of the game who vividly remember the ‘different’ sessions that we were engaged in . . . players enjoyed the CHALLENGE of being in pressurised situations and finding solutions. Red2Blue enabled them to lead change under intense pressure.”

Brian Ashton – Head Coach England Rugby 2006-2008

“Martin, thank you for bringing out the best in me. You’ve influenced my career for the better.”

Husam Al Zughayyar, Regional Sales Manager UAE & GCC at Epson Europe B.V.

“Gazing training not only helped me from a professional standpoint but also changed the way I think in general.”

Rob Phillip, Solutions & Services Consultant at Xenith – Intelligent Workplace Services

“We have incorporated your language in to our day-to-day activity. I hear ‘blue head’ and ‘stay on task’ being used routinely. At our recent battalion headquarters training we used your concepts and language continuously, and it worked. I found it useful to keep people on task and to operate effectively when under pressure or when the situation changed unexpectedly.”

Senior Officer, Royal Gurkha Regiment, BRITISH ARMY

“Gazing Strategic Account Management remains the best course I have attended.”

Janice Durham, Channel Business Manager at Xerox UK Ltd

Gazing remains some of the best training I have ever received throughout my career and life would have been very different if I hadn’t attended the inaugural week-long course at Wokefield Park all those years ago.”

Mark Ash, Chief Sales and Marketing Officer Altodigital